Short Bio of Speaker

Lyn is a consultant who specializes in trouble shooting, investigation, mediation, group and individual coaching and training in all areas of professional development. She offers services to improve staff relations and provide real skills, which can be used immediately on the job.

Lyn's background is in group facilitation, professional development training, staff management and mediation, also working as a personal change therapist and workplace counsellor. She is an energetic presenter, who uses her extensive knowledge of human behaviour to develop creative and innovative workshops. While running lively workshops Lyn is always focused on outcomes, ensuring that those attending take away skills that they can use immediately in the workplace. Her focus is assisting teams and individuals to tap their full potential.

These services are about enhancing workplace relations, which are essential for more effective teams and increased productivity. Lyn is excited by continuing to find innovative solutions tailored to the particular problem.

Lyn's background includes working with challenging clients, extensive experience in conflict management and mediation, and facilitation of a broad range of communication and human behaviour related workshops.

Lyn also does consultancy in trouble shooting difficult situations in organisations. Lyn's qualificatons are: M Organisational Development and Training, Dip Teach, Cert 4 & WPT, Acc. Mediator, NLP Master.

Lyn facilitatse presentations and workshops in the following areas:-

• Conflict Management
• Mediation / Conciliation
• Communication/ Workplace Relations
• Handling Challenging Clients
• Dealing with Difficult Situations
• Team Building & Coping with Change
• Human Behaviour & Com.Excellence
• Why is everyone different?
• Why aren't they all like me?
• Presentation Skills
• Cert IV in Assess & Workplace Training
• Job Search Skills/Outplacement
• Telephone Techniques
• Strategic Planning Sessions
• Business Planning Sessions
• Goal Setting / Problem Solving
• Time & Self management
• Workplace Mediations
• Meeting Facilitation
• Group Problem Solving / Goal Setting
• Staff Coaching / Counselling

Lyn is presently developing original workshops for 2006 around workplace bullying, looking at creative strategies deal with it at peer level and as a supervisor.

Topics

DIFFICULT SITUATIONS -
INTERCEDING IN ASSERTIVE AND PROACTIVE WAYS

Target Audience: SKILLS FOR SUPERVISORS workshops

Level of Sophistication: General

Duration of Talk:

• 4 x 4hour workshops
• Or could be presented as 2 hour presentations

Synopsis of Presentation:

Workshop 1.
Dealing on the spot with blow-ups between workers on the job, including personal confrontation.

Workshop 2.
Counselling for staff performance

Workshop 3.
Acting as 3rd party to deal with disputes between 2 workers

Workshop 4.
Facilitating a group session to help resolve disputes /difficult situations

Who Should Attend: Supervisors / managers

How you will benefit: The aim is to provide delegates with knowledge and skills to improve their handling of four types of difficult situations listed above.

Classification: Business

EMOTIONAL INTELLIGENCE - HAVE YOU GOT IT? AND WHY WOULD YOU WANT IT?

Target Audience: General

Level of Sophistication: General

Duration of Talk:

• 1 day workshop
• Or 3 x 4 hour workshops
• Or could present overview as a two hour presentation

Synopsis of Presentation: EQ is Emotional Intelligence. Having it helps us to interact so much more effectively with our colleagues and our external customers. Yes, Daniel Goleman has made having well-developed interpersonal skills a legitimate workplace requirement.

At the end of this one day workshop(or 3 x 4 hour workshops) you can expect to understand the personal and social competences of EQ and to have developed more awareness of you own feelings and those of others, and have practiced some effective ways of interacting to improve relationships and teamwork.

Who Should Attend: Management, General Public

How you will benefit: Developing our Emotional Intelligence will assist us to be more effective in all areas of our life.

Classification: Business, Personal

WORKPLACE BULLYING AND HOW TO MANAGE IT

General sessions, plus specialised management sessions.

Specialised strategies developed for particular situations.

Target Audience: Staff , managers, supervisors

Level of Sophistication: General

Duration of Talk: One day or half day workshops Or two hour presentation

Synopsis of Presentation: Proactive approach to supervising challenging staff or dealing with challenging team members.

Addressing challenging workplace behaviours that are adversely affecting teamwork, health of team members and culture.

Who Should Attend: Management, all staff,

How you will benefit: By the end of the session you will have increased knowledge and understanding of bullying behaviour and ideas and skills in how to deal with it.

Classification: Business

EVERYONE CAN WIN

(conflict management with a proactive approach)

Target Audience: Management, all staff

Level of Sophistication: General

Duration of Talk: One day or half day workshops Or two hour presentation

Synopsis of Presentation: A one day work shop to increase understanding of conflict and how to deal with it more effectively aiming for a win/win every time. This is an interactive workshop with high level of involvement and activity. By the end of the day you will have practiced using skills and strategies, which will improve your ability to usefully interact in potential conflict situations with external or internal customers.

Who Should Attend: Management, General Public,

How you will benefit: By the end of the day you will have practiced using skills and strategies, which will improve your ability to usefully interact in potential conflict situations with external or internal customers

Classification: Business, Personal

DIVERSITY - Viva la Difference

Target Audience: Management, all staff, general.

Level of Sophistication: General

Duration of Talk: One day or half day workshops Or two hour presentation

Synopsis of Presentation: Within our workplace with our colleagues and with our customers there are major differences, which can affect our interactions and effectiveness. They are not just cultural differences, incorporating NLP and MBTI.

Who Should Attend: Management, General Public,

How you will benefit: Better understanding of this diversity can make life easier for all of us. A one day workshop (or half day work shops) from which you can expect to bring a better understanding of what makes us all so unique, as well as skills to build rapport quickly and communicate more effectively no matter the differences.

Classification: Business, Personal

WE ARE ALL SOMEONE ELSE'S DIFFICULT PERSON AT SOME TIME.

Target Audience: Supervisors, managers, general

Level of Sophistication: General

Duration of Talk: One day or half day workshops Or two hour presentation

Synopsis of Presentation: Looking at ten different ways people's behaviour can challenge us. Understanding their intent (motivation) and different strategies that we can use to deal more effectively with these situations.

Who Should Attend: Management, General Public,

How you will benefit: A one day workshop (or half day work shops) from which you can expect to bring a better understanding of motivation of others and effective ways of dealing with challenging scenarios. At the end of the workshop you can take away knowledge and skills to use immediately on the job and at home.

Classification: Business, Personal